Laione/AI — Selected Work // 2025–20266 Projects · 4 Live

Work that
ships.

A selection of client projects and internal platforms — AI agents, automation systems, and data pipelines that run quietly in the background and make the operators running them look very good.

// Client Work
01Live
Operations

Inbox Architect

91% triage accuracy

End-to-end AI triage layer across a high-volume legal inbox. Classifies by matter type, urgency, and assignee — then routes, drafts responses, and creates tasks in the practice management system without human review.

02Live
Sales

Pipeline Ghost

3× reply rate vs. manual outreach

Four-stage sales agent: inbound lead capture → company enrichment → ICP scoring → personalised outreach sequences. Runs across email and LinkedIn without a human in the loop until a qualified meeting is booked.

03Live
Content

Content Clock

40 hrs/week saved on content ops

Weekly brief-to-publish content pipeline. The agent researches trending topics, writes long-form drafts in the brand voice, resizes for LinkedIn and email, and schedules — all triggered by a single Notion entry.

04Live
Support

Support Mesh

84% deflection · £0 per resolved ticket

Layered L1 + L2 support agent handling returns, order tracking, product queries, and escalation. Reads live Shopify data to give real-time order context. Hands off to human agents only when sentiment or complexity demands it.

05In Build
Data

DataPulse

Daily automated board reports

Automated data pipeline that pulls from five internal sources, summarises anomalies, and generates a board-ready PDF report every morning. No analyst required for routine reporting cycles.

06In Build
Custom

Operator OS

Multi-agent orchestration layer

Our internal orchestration framework for deploying multi-agent systems in production. Handles agent memory, tool routing, retry logic, and human-in-the-loop escalation. The runtime powering all client deployments.

Discovery → Build → Deploy.

01

Discovery Call

Free 60-min session. We map your operations, identify the highest-leverage automation, and scope what to build first.

02

Design Sprint

We prototype the agent architecture, define tool integrations, and agree on success metrics before writing a line of code.

03

Build & Iterate

Staged delivery — you see working agents in days, not months. Weekly demos, tight feedback loops, no agency bloat.

04

Deploy & Own

We hand over a live system with full documentation. Retainer support available, but you own it outright from day one.

// Free 1-to-1 Consultation

Let's build your first agent.